Our expert team is dedicated to providing personalised advice to ensure you select the ideal product or service for your specific needs. From choosing the correct packaging to understanding our delivery options and custom print solutions, we’re here to guide you every step of the way.

If you have any queries or need further clarification on our products and services, please don’t hesitate to get in touch.

Product FAQs

I’m not sure if the packaging is the right size/quality. Can I have a sample?

Absolutely! We understand the importance of finding the perfect packaging for your needs. Simply complete our online form with a list of the products you’d like to see samples of, and we’ll send them to you via post.

How long will it take my samples to arrive?

We aim to dispatch your free samples as quickly as possible using DHL. Please allow up to 3 working days for your samples to arrive.

What countries do you deliver to?

We offer delivery to the UK, EU, and beyond. Thanks to our global supply and distribution network, we can reach customers worldwide. Contact us to find out if we can deliver to your territory. Delivery charges and times may vary depending on the product, quantity, and location.

How can I get advice on the best product for my needs?

Our expert team is always on hand to provide tailored advice. You can reach us via email, phone, or our contact form. Share details of your project or requirements, and we’ll guide you to the best solutions we offer.

Sustainability FAQs

How can I introduce a new recycling system to my site?

We’re committed to helping our customers implement recycling and composting solutions. Our partnerships with waste management provider Veolia, cup collection scheme Co-cre8, and commercial composting cup collection scheme First Mile enable us to offer support and guidance. Visit our Closing the Loop page for more information.

Are your products compostable?

Yes, many of our products are compatible and will be clearly labelled as such if they are. Manufacturers of compostable products must provide a Declaration of Compliance. This document verifies compliance with British, European, and International standards, including the products’ suitability for food and drink service, traceability throughout the supply chain, and compostability. Further information can always be provided upon request.

Do you offer eco-friendly packaging options?

Yes, we are committed to sustainability and offer a range of eco-friendly packaging solutions. Visit our catalogue to explore our environmentally friendly products and learn more about our efforts to reduce environmental impact.

What is Bagasse?

Bagasse is a fibrous material left behind in the sugarcane harvesting process used to make eco-friendly and compostable robust packaging containers. Discover our catalogue of eco friendly products

Do you offer recycling or end-of-life product management?

Yes, our partnerships with industry leaders are instrumental in our mission to close the loop on food service packaging waste. Our approach to design prioritises sustainability, focusing on circular design principles to maximise recyclability and minimise waste. We innovate alongside the UK waste industry to ensure our products are easily recycled or composted.

Company FAQs

How can I become a distributor?

For distributor enquiries, please reach out to our Sales team at [email protected] or call us at 01992 535774.

How can I become a partner?

For partner inquiries, please reach out to our Sales team at [email protected] or call us at 01992 535774.

Are your facilities certified?

4 Aces understands the importance of industry recognised standards and we are proud to be certified as BRC AA Grade Storage and Distribution for our warehouse and distribution centre alongside being a Sedex member committed to being a ethical business and sourcing responsibly. Read more about our accreditations here

Print FAQs

What do I need to provide for a custom print product?

For custom print products, we’ll need your logo and any additional text or artwork elements you want included, ideally in a vector format (.ai, .pdfs or .eps ). If not possible, a high-resolution JPEGs (300dpi or higher) may suffice. Please include any specific instructions you have for your artwork. If you prefer to design your own custom printed products, get in touch for templates and guidelines.

Is it necessary for me to supply a design?

No, it’s not required for you to provide a design. We have a team of skilled designers ready to assist you. They can create a compelling and visually appealing design that elevates your brand’s presence. Our designers specialize in understanding your brand’s ethos and translating that into a design that not only resonates with your audience but also stands out in the marketplace. Whether you have a rough idea or no concept at all, our team will work closely with you to ensure that the final design perfectly aligns with your branding strategy and meets your marketing objectives.

If you have any further questions or need personalised assistance, we encourage you to contact us directly. Our team is dedicated to providing you with the support and information you need. Whether it’s about our products, services, or any specific requests, we’re here to help.